We take responsibility for continuously monitoring, supporting, and optimizing your IT infrastructure or its parts, i.e.:
With IT infrastructure managed services ScienceSoft delivers, you get the opportunity to maintain the reliability of your diverse IT infrastructure and enable its steady evolution while keeping costs down.
IT infrastructure monitoring:
IT help desk and troubleshooting:
IT infrastructure enhancement:
ScienceSoft’s IT infrastructure support team is eager to help you increase your business reliability with the following benefits you get from the cooperation with us:
Reduced IT infrastructure maintenance costs due to:
Improved IT infrastructure performance quality due to:
Enhanced approach to IT infrastructure changes delivery due to:
Depending on the services coverage you expect from us, we can deliver our IT infrastructure managed services according to two possible models:
Complete managed IT infrastructure services
We use only our own IT and human resources and efforts to keep your IT infrastructure and its components (networks, servers, virtual machines, etc.) reliable, highly-available, and secure.
Co-managed IT infrastructure services
We strive to establish strong collaboration with your in-house IT team and/or your third-party cloud or security providers to jointly cope with IT infrastructure maintenance (e.g., adjusting risk management processes, performing regular security assessments, delivering regular reports on your IT infrastructure performance) quickly and efficiently.
If required, we can either deliver our cybersecurity services as a part of our IT infrastructure managed services, or collaborate with your in-house information security team or your third-party security provider to ensure that your IT infrastructure is highly protected from internal and external security threats.
Stage 1. Responsibility transfer
We assess you current IT infrastructure design, talk to your business and technical stakeholders (or third-party vendors) to get the details on the configurations of your IT infrastructure components and available IT infrastructure assets, prepare a detailed SLA with a defined KPI system and agreed SLOs to ensure you get an adequate control over our support activities. Eventually, you offload the entire responsibility for your IT infrastructure to us.
Stage 2. Service delivery
ScienceSoft delivers either a full set of IT infrastructure managed services or maintains the reliability of particular components of your IT environment – depending on the cooperation model – and delivers regular reports.
Stage 3. Change delivery
We support changes and improvements that can be implemented within your IT infrastructure to increase its reliability and flexibility, and further support you in change implementation.
We adhere to a multi-tiered approach to collaboration with your IT team or your third-party vendor’s team, and adjust it taking into account your business situation, objectives, and requirements. Due to our approach, the activities needed to maintain your IT infrastructure become less time-consuming and more cost-effective allowing you to stay within budget and focus on your key business operations.
That is how our collaboration may look:
ScienceSoft’s IT team self-manages the services it delivers to minimize your efforts. With the use of a KPI system we prepare and SLOs we agree on with you in the SLA, you can control our activities any time you need.
IT infrastructure security
Changes (by business value and priority)
Here is the list of core tools and technologies ScienceSoft’s IT team is well-versed in:
Big data and NoSQL data management:
Big data processing:
Ensure reliability and cost-effective evolution of your IT infrastructure while staying 100% focused on your major business operations.