Infrastructure Managed Services

• 30 years in IT.
• Over 11 years in IT service management (ITSM).
• More than 6 years in DevOps practices.
• Partnerships established with Amazon, Microsoft, ServiceNow, IBM, Oracle, Salesforce, and more leading tech companies.
• 6 Gold Competencies from Microsoft in Datacenter, Data Platform, Data Analytics, Collaboration and Content, Messaging, Application Development.
• Recognized as Top IT Company by Clutch.
• BBB Accredited Business.

IT infrastructure monitoring:

• We set up and configure IT infrastructure monitoring tools, e.g., Zabbix, Nagios, Prometheus to ensure prompt detection of any IT issues occurring in your IT environment.
• We provide reports on your resource consumption and the performance of IT infrastructure components, i.e., onsite or cloud IT solutions, data warehouses, etc.
• We apply ITSM methodologies and processes to automate ticketing process and increase visibility over the activities happening within your IT infrastructure.

IT help desk and troubleshooting:

• We provide help desk services and address IT issues of various severity and complexity, thus completely freeing you up from the necessity to arrange your in-house IT infrastructure help desk team.
• We timely address the issues that may potentially damage your IT infrastructure or its components, i.e., we analyze the possible business impact of an incident, suggest preventive measures, resolve incidents, thoroughly study the event logs to identify the root causes of incidents, analyze the possible business impact of an incident, and suggest preventive measures.

IT infrastructure enhancement:

• We plan and design changes and expansions of your IT infrastructure.
• We implement the changes and expansions with our own efforts or in collaboration with your in-house IT team or your other vendors.
• We help your application development and support teams adapt to the changed IT infrastructure by delivering appropriate training and release notes.

Reduced IT infrastructure maintenance costs due to:

• Mature ITSM processes.
• Optimization of cloud resource consumption.
• Ability to deliver infrastructure managed services remotely if applicable.
• Reasonable service costs.

Improved IT infrastructure performance quality due to:

• Service offering based on the detailed KPI system and SLOs set in the SLA.
• Continuous infrastructure monitoring applied to predict IT issues or detect them promptly, thus avoiding downtime.

Enhanced approach to IT infrastructure changes delivery due to:

• A high level of IT infrastructure automation aimed at accelerating the delivery of IT infrastructure improvements.
• Structured change management we apply: analyzing IT infrastructure loopholes, defining possible risks related to them, planning the scope of needed changes, testing and adjusting the potential changes in a testing IT environment, and further implementing them with the minimal downtime.
• Using our DevOps expertise and implementing IaC, CI/CD, and other practices if applicable for you.

Complete managed IT infrastructure services

We use only our own IT and human resources and efforts to keep your IT infrastructure and its components (networks, servers, virtual machines, etc.) reliable, highly-available, and secure.

Co-managed IT infrastructure services

We strive to establish strong collaboration with your in-house IT team and/or your third-party cloud or security providers to jointly cope with IT infrastructure maintenance (e.g., adjusting risk management processes, performing regular security assessments, delivering regular reports on your IT infrastructure performance) quickly and efficiently.

If required, we can either deliver our cybersecurity services as a part of our IT infrastructure managed services, or collaborate with your in-house information security team or your third-party security provider to ensure that your IT infrastructure is highly protected from internal and external security threats.

Stage 1. Responsibility transfer

We assess you current IT infrastructure design, talk to your business and technical stakeholders (or third-party vendors) to get the details on the configurations of your IT infrastructure components and available IT infrastructure assets, prepare a detailed SLA with a defined KPI system and agreed SLOs to ensure you get an adequate control over our support activities. Eventually, you offload the entire responsibility for your IT infrastructure to us.

Stage 2. Service delivery

ScienceSoft delivers either a full set of IT infrastructure managed services or maintains the reliability of particular components of your IT environment – depending on the cooperation model – and delivers regular reports.

Stage 3. Change delivery

We support changes and improvements that can be implemented within your IT infrastructure to increase its reliability and flexibility, and further support you in change implementation.