Acumenian’s Operational Improvement & Process Optimization (OIPO) Services focuses on the improvement, optimization and, stabilization of business processes with agility and effective time management. This approach will increase productivity while ensuring compliance with local and federal regulations. Our successful and proven process is based on DMAIC and Six Sigma, with the effective application of the acumen of our Advisory, Certified KPI Professionals and Analytics Team.

Identify Strategic Opportunities

The initial process of our OIPO will create a clear mapping of key elements of your organization and clearly define business opportunities, goals, potential resources, project scope, and a high-level project timeline. This phase will serve as a baseline to determine Critical to Quality elements and clearly establish the customized Pareto Chart for each initiative.

Define Metrics and Monitoring Measures

The purpose of this phase is to objectively establish current baselines as the basis for improvement. This data collection step allows us to define performance metrics and clearly determine the magnitude of the improvements to reach your goals. The process will be guided by our Certified KPI Professionals and Advisory Team.

Analysis Validation

During the analysis phase, our team will identify, validate and select the root causes of the opportunities while defining the initiatives that will be implemented. This step will serve to define your strategic plan while establishing the type and quality of the data to be collected.


The enhancement phase will identify, test and implement the best solution to the situations identified in previous steps. Our team will also identify creative solutions to eliminate the root cause of each situation and prevent process problems.

Track and Quantify Performance

The final phase of the process will serve to assure that changes are implemented and embedded into the organizational culture. Additionally, we will optimize operational processes, quantify benefits, monitor results, track improvements and finish the project with a results-driven approach.

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Puerto Rico, US: 787-474-0300